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Scugog – The Township of Scugog is embracing technology to improve customer service. Public feedback received during the IT Strategy consultation indicated residents would like more opportunities to do business with the municipality on-line, apply for permits, and engage with the Township. To meet resident expectations the Township has begun the journey to transition to digital services. In 2022, the Township transitioned to online e-permitting for building permit applications, online burn permits, and expanding online payment options. These enhancements allow easy submission of online permits, proactive communication, and convenient tracking of permits online 24/7.
Building on the success of online permitting we are partnering with the Region of Durham to improve customer service requests, ecommerce opportunities and information through My Scugog Connected, a customer relationship management (CRM) portal. Residents will be able to submit service requests, check the status of past requests and more, all in one place.
“The Township of Scugog will be the first lower-tier municipality to partner with the Region of Durham on their Customer Relationship Management (CRM) project,” says Scugog Director of Corporate Services, Becky Jamieson. In phase one, residents can visit myscugogconnected.ca to submit and track roads and sidewalk service requests like reporting a pothole, a broken culvert or other request related to roads, and view a map of other ongoing service requests occurring across the municipality. This is the first step of a multi year initiative, and other service areas are anticipated to be added to My Scugog Connected later this year and next.
Mayor Drew champions the value of embracing technology, “We are investing in IT improvements to better adapt to the rapidly changing needs and expectations of our residents, businesses, and stakeholders. Providing a portal for residents to submit and track service requests is a great step forward in customer service.”
The new My Scugog Connected portal will provide a single source of contact for customer service and allow residents to track their requests as well as peruse searchable Learn and Help articles to answer frequently asked questions.
The service request process will be a more proactive, customer-centric approach to customer service. This tech improvement is part of the five-year Scugog IT Strategy that will see Scugog modernizing digital services to better serve the community.
To learn more about Scugog’s digital transformation and begin submitting roads or sidewalk service request, please visit myscugogconnected.ca
For general questions on My Scugog Connected, please email servicerequest@scugog.ca
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Media Contact: Lori Bowers, Director Community Services, Township of Scugog
905.985.7346 ext. 132, lbowers@scugog.ca
@TwpofScugog
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