Due to COVID-19 some recreation services may have changed or be unavailable. Visit the COVID-19 Information and Updates page for the most recent information regarding recreation facilities and programs.

Register for a Program

You can also view all program offerings in the Leisure and Activity Guide.

Refund Policy

The Community Services Department must receive all requests for withdrawals/refunds in writing to recreation@scugog.ca. A full refund will be provided for any withdrawal or refund request submitted at least seven (7) business days before the course start date. Requests submitted less than seven (7) business days before the course start date will receive a refund, less a $10 administration fee. There is no $10 administration fee if the refund remains as a credit on your account. Requests submitted on, or after, the course start date will NOT receive a refund. Medical refund requests will be assessed at any point during the session, must be accompanied by a doctor’s note and will be prorated to the date all completed paperwork is received. If the Community Services Department cancels a program, including programs that fail to meet minimum enrollment, you will be notified prior to the course start date. At this time you have the option to switch to another program or receive a full refund or account credit.

COVID-19 Testing and Day Camps

Campers testing positive for COVID-19 will receive a full refund for the remaining days of the week not attended and, if registered, the following week. Symptomatic campers prior to camp that test negative for COVID-19 may attend camp once staff have received notice of a negative test. They will be refunded for the days missed due to testing.

Transfers
Transfers will only be considered if a request is submitted at least 24 hours prior to the program start date. Transfers for swimming lessons will only be considered if a request is submitted three business days prior to the scheduled lesson. If less than three business days notice is given, a $5 administration fee will be charged for the transfer.
Program Cancellations
We reserve the right to cancel or alter any classes, times, costs or locations outlined in this guide due to registration numbers, policy changes or availability of staff. A refund or account credit will be given.
Waitlists
If a program is full, you may add yourself to the waitlist. If a spot becomes available you will receive an automatic email indicating that you have 24 hours to register. If you do not register within 24 hours, the spot will become available to the next person in line. We encourage participants to register on the waitlist as additional spots or programs may open if there is demand.

Office Hours

Monday to Friday, 8:30 a.m. to 4:30 p.m.