The Community Services Department must receive all requests for withdrawals/refunds in writing to firstname.lastname@example.org. A full refund will be provided for any withdrawal or refund request submitted at least seven (7) business days before the course start date. Requests submitted less than seven (7) business days before the course start date will receive a refund, less a $10 administration fee. There is no $10 administration fee if the refund remains as a credit on your account. Requests submitted on, or after, the course start date will NOT receive a refund. Medical refund requests will be assessed at any point during the session, must be accompanied by a doctor’s note and will be prorated to the date all completed paperwork is received. If the Community Services Department cancels a program, including programs that fail to meet minimum enrollment, you will be notified prior to the course start date. At this time you have the option to switch to another program or receive a full refund or account credit.
Register for a Program
Transfers will only be considered if a request is submitted at least 24 hours prior to the program start date. Transfers for swimming lessons will only be considered if a request is submitted three business days prior to the scheduled lesson. If less than three business days’ notice is given, a $5 administration fee will be charged for the transfer.
We reserve the right to cancel or alter any classes, times, costs or locations outlined in this guide due to registration numbers, policy changes or availability of staff. A refund or account credit will be given.
If a program is full, you may add yourself to the waitlist. If a spot becomes available, you will receive an automatic email indicating that you have 48 hours to register. If you do not register within 48 hours, the spot will become available to the next person in line. We encourage participants to register on the waitlist as additional spots or programs may open if there is demand.